Terms and Conditions

NOTICE: WE NO LONGER SELL ITEMS OR ACCEPT RETURNS.

Shipping Policy

Because of the wide variety of products we offer, processing times vary greatly. Check individual product descriptions and FAQs for details on processing times and allow the commensurate amount of time for shipping from there. Should a product be out of stock, we'll notify you of the delay immediately. If that happens, we will ask if you prefer to cancel your order.

If timing is critical, let us know and we'll do our best to facilitate any special arrangements. Payment for expedited shipping is the responsibility of the customer. If you order an item and it does not arrive in time for your event (you must specify the event date in the "wedding/event date" box on the order form for this guarantee to be effective) due to backorder or other unanticipated delays, we'll refund the full cost of the item including shipping. A full refund is the extent of our liability in issues of backorders or orders not arriving by the event specified in the wedding/event date box. We use standard shippers - USPS, DHL, FEDEX, and UPS for reliability of information and shipping.

FREE SHIPPING (ground) is offered for all purchases totaling $99 or more, before tax (excluding perishables during the warmer months of the year). This offer is available only on orders shipped within the Continental US. All products are available to ship within the US.

Acceptance of Orders

It is the customer's responsibility to order within the limitations described in the product descriptions for processing time.

It is the customer's responsibility to correctly enter personalization requirements. Items personalized correctly according to customer instructions are not returnable.

We often receive orders needed in less time than that which the product description states is required for processing (example: an order needed in 7 days when the product description shows 15 business days). We will inform the customer of the conflict and offer order cancellation or rush processing fees, if available, to reduce the processing/shipping timeline. We are unable to process the order in the hope that it will work out. If the customer refuses the option to cancel for a full refund and also refuses the rush processing option, we reserve the right to cancel the order and void the credit card authorization.

If an order is placed without required options selected (color, size, etc.), we will attempt to contact the customer by email and will hold processing the order until the selections are completed.

If an order is incomplete (missing option selections, etc.), the required processing times will commence at the time we receive the response from the customer concerning the missing option selections.

In the event a minimum quantity is required and the customer orders less than the quantity required as described in the product description, we will contact the customer by email with the option to order the minimum quantity or cancel the order.

Orders are processed upon receipt of payment.

In the event a customer selects options for sizes, colors, personalization, etc. but does not select the option to pay for those options, we will contact the customer with the option to pay for the options or cancel the options/order.

Custom and/or personalized items require extra time for processing and are not returnable. Product descriptions note the extra time required and options for rush processing, if available.

Personalized Favor Tags

All personalized tags ship separately from wedding favor orders via USPS within 5 to 7 business days from date of order. Personalized favor tags cannot be expedited. If timing is an issue or if you need to expedite a favor order, you can always order favors without personalized tags. Where applicable, favors will arrive with standard "Thank You" tags (check product description); personalized tags or labels will require some assembly to exchange standard tags for personalized ones.

Changes/Cancellations

We will do our best to accomodate changes, additions, or cancellations but we cannot guarantee it. If we are able to make a change or addition to your order, no change fee will be charged. If your order has already been personalized, processed, or shipped, see our return policy for possible options. Personalized, edible, or custom items are not returnable so PLEASE double check your order and receipt as soon as you get it so that any errors can be corrected right away.

Return/Exchange Policy

We will accept returns for a replacement or refund of the subtotal (shipping excluded) within 14 days of order delivery (as shown on the UPS/FEDEX/DHL/USPS tracking information page) excluding custom, edible, or personalized items.

Custom, edible, or personalized items are not returnable but may be replaced free of charge in the event of damage, incorrect personalization on our part, or if an incorrect order is received.

Refunds will be issued in the amount of the order's subtotal (i.e., excluding shipping). Actual shipping cost will be deducted from any refund for orders over $99 in which free ground shipping was selected. Items must be unused in original packaging.

Please contact us prior to returning any item. Returns without prior authorization cannot be accepted.

• It is the customer's responsibility to inspect the order, contact us, and return items within 14 days of receiving order for applicable items. Returns without prior authorization cannot be accepted.
• Return shipping is the customer's responsibility unless the order received is incorrect due to our error or order received is damaged, broken, or missing items.
• If custom, personalized, or edible items arrive damaged/broken/unusable or in the event of incorrect customization or personalization, they can be replaced free of charge. There are occasions where there is not sufficient time to process an exchange. If this occurs, a refund will be issued.
• We cannot accept returns outside of the return policy window. Because many of our products are designed for one time use (weddings, showers, etc.), they can only be returned for refunds or exchanged within the 14 day return window.

Due to the wide variety of products we offer, return addresses for items may differ. Please contact us before returning any packages, so that we can direct you to the proper return shipping address.

If your issue is not addressed here, please contact us so we can resolve it. If your return doesn't fit in one of the above categories, you may want to consider selling the item on an online auction site.

For any order, a full refund excluding shipping, with no restocking fees (we do not, as many retailers do, charge any restocking fees) is the extent of our liability in any cases of customer dissatisfaction for any reason. We are committed to and honor our return/exchange policy. In the unlikely event of any order difficulties, please email us so that we can resolve any issues in a timely manner.

Payment:

We accept Visa, Mastercard, Discover, American Express, and Paypal. Credit card information is processed securely (look for the lock symbol at the bottom right hand corner of your browser when you select the "checkout" button). We keep your credit card number encrypted at all times. Our order system and credit card processing account shows only the last 4 digits of your card number, just like any receipt you might get at the gas pump. We have also invested in daily server security scanning to make sure that our system stays secure. You can view the status at any time on the bottom of our store's pages. If you do not want to use a credit card on our online ordering system, we suggest selecting Paypal or Check in the payment method box. Paypal orders will be processed immediately. Check orders will be processed as soon as your check clears.

Customer Service:

Feel free to contact us at any time with requests. Problems do not occur frequently, but they are a part of life. We understand this and hope you will understand that we are not in the business of making unhappy customers. This does not benefit anyone.

Response Time for Email and Phone Inquiries:

No matter how much business we do, we try to treat every customer as we would treat a family member. Because of that, the golden rule applies here: We treat you like you would like to be treated. And we ask for the same in return. Some customers, accustomed to dealing with unfair retailers, immediately assume that all retailers are the same and communicate rudely on every occasion. We expect and appreciate professional courtesy as we professionally handle any difficulties or concerns you have with timeliness and concern. Our record stands for itself - we have never denied a refund to any customer for any reason. So you can be confident that any concerns you have will be addressed. For 99.9% of customers, this does not need to be said and for that we apologize.

We always give customers the benefit of the doubt and review circumstances thoroughly (including contacting customers with our concerns) before doing any of the following: For the extremely small percentage of customers that are abusive or engaged in fraudulent activity, we reserve the right to and will cancel purchases with a full refund and deny further service. Again, we know that 99.9% of customers don't do any of this, but we have to say it for the tiny percentage that do these things. Please do not be offended by this if you are among the 99.9% of the customers that do the right thing.

Dispute Resolution - by using this site, you agree to hold harmless Calebasher Products, LLC and any of its owners/officers/employees for any circumstance related directly, indirectly, or incidentally to your use of this site or its products. Additionally, by using this site or doing business with Calebasher Products, LLC, you agree to settle any disagreement/dispute through confidential arbitration in Tampa, Florida.

Use of Credit Cards

For orders consisting wholly or in part of custom/personalized items, your card will be charged for the amount of the entire order prior to personalization/customization of applicable items. For other orders, your card will be charged at time of shipment.

Backorders/Discontinued Items/Website Errors:

While we strive to keep the website updated, it is possible that an item could become "backordered" or "discontinued" before we are able to update it on the site. Consequently, it is possible that an item ordered could be backordered or discontinued as well. We will always let you know promptly when a product you have ordered is back ordered and you will be given an approximate date for its availability. You always have the right to cancel your order if a product's in-stock date does not meet your specific timeline needs. In the event of a discontinued item, you will be refunded the cost of the item and we will give you the option of cancelling the entire order or keeping the remaining items that are in stock and receiving a refund for the discontinued item. In the event of a backorder, you may cancel the backordered item and keep the remainder of the order if you wish. You can also cancel the entire order if you wish. In all of these instances, we will notify you promptly and send you a revised receipt. We reserve the right to make any corrections to website errors before completing a sale. The customer always has the option in this case to cancel or receive a refund if the error changes the decision to purchase. In the event of a backorder or discontinued item, a refund for the portion of the order that is backordered or discontinued is the full extent of our liability. However, we will always give the customer the option of cancelling the entire order for a refund.

NOTICE: WE NO LONGER SELL ITEMS OR ACCEPT RETURNS.